Southwest Airlines booked through Priceline: how to claim a price drop
4 verified ways to get your money back, and why you must go through Priceline, not Southwest Airlines.
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Your Southwest Airlines fare dropped $86
Claim it through Priceline, not Southwest Airlines. Here's how.
Contact Priceline, not Southwest Airlines
Your ticket is held by Priceline, not Southwest Airlines. If you contact Southwest Airlines directly to cancel or change this booking, the airline may handle it in a way that wipes out the value left on your original ticket. All changes must go through Priceline.
How to claim a price drop through Priceline
4 methods ranked by ease and success rate.
- 1
Make sure you have a Priceline VIP account (required to submit a claim). Sign up free at priceline.com if needed
- 2
Go to Priceline Best Price Guarantee, enter your email and trip number
- 3
Upload a screenshot and link to the lower price found on Priceline, then submit the claim
- 4
Priceline refunds 100% of the price difference if approved
Requires Priceline VIP membership. Must be submitted within 24 hours of booking. Requires the exact same flight found on Priceline — same airline, flight number, dates, airports, cabin, and fare class. A single-character fare class code difference will disqualify the claim. Does not apply to regular cancellations or flights on Spirit, Frontier, Lufthansa, Swiss, British Airways, Iberia, Air France, KLM, Austrian, Brussels Airlines, or Ukraine Airlines.
All claim methods
- 1
Make sure you have a Priceline VIP account (required to submit a claim). Sign up free at priceline.com if needed
- 2
Go to Priceline Best Price Guarantee, enter your email and trip number
- 3
Upload a screenshot and link to the lower price found on Priceline, then submit the claim
- 4
Priceline refunds 100% of the price difference if approved
Requires Priceline VIP membership. Must be submitted within 24 hours of booking. Requires the exact same flight found on Priceline — same airline, flight number, dates, airports, cabin, and fare class. A single-character fare class code difference will disqualify the claim. Does not apply to regular cancellations or flights on Spirit, Frontier, Lufthansa, Swiss, British Airways, Iberia, Air France, KLM, Austrian, Brussels Airlines, or Ukraine Airlines.
- 1
Log into Priceline and go to "My Trips", or use "Find My Trip" without logging in
- 2
Find your reservation and click "Cancel"
- 3
Priceline offers a 24-hour cancellation window for most fares — confirm to receive a full refund
- 4
Rebook the same flight at the lower fare on Priceline
Priceline's 24-hour window is their own policy, not the US rule for airlines (which does not apply to bookings made through a travel site). Does not apply to Express Deals. Do NOT cancel on the airline website; Priceline manages your ticket.
- 1
Log into Priceline and go to "My Trips", then open your flight reservation
- 2
Look for a "Change" or "Cancel" option and review the refund or change terms
- 3
If eligible, cancel and rebook at the lower fare, or follow the change prompts
Cancellation eligibility depends on the airline's fare rules — not Priceline's policy. Express Deals are non-refundable. Do NOT use the airline website; Priceline owns your ticket.
- 1
Call Priceline at 877-477-5807 (24/7)
- 2
Provide your itinerary number and explain the fare has dropped
- 3
Ask to reprice or rebook at the lower fare, and confirm any applicable fees
Do NOT contact the airline. Express Deals and non-refundable fares have very limited change options. Have your itinerary number ready.
Southwest Airlines change fees
Even when claiming through Priceline, the underlying fare class determines whether rebooking makes financial sense.
Southwest Airlines change fee by fare class
These are Southwest Airlines's fees. Priceline may also charge additional service fees. Confirm the total before proceeding.
$86
back on a Southwest Airlines flight booked through Priceline, in four simple steps.
With Plot
Or let Plot watch it for you
Instead of checking prices and working out whether to call Priceline or Southwest Airlines, forward your confirmation once. Plot tells you when the fare drops and exactly who to contact.
- 01
Forward your confirmation
Forward your Priceline booking confirmation for your Southwest Airlines flight to plans@plot.travel. That is the only thing you need to do.
- 02
We watch your fare continuously
Plot keeps measuring your exact fare against the market, and knows you booked through Priceline. When a price drop is worth acting on, we send instructions for the right channel.
- PlotPrice watch
Your Southwest Airlines price dropped
How to claim your savings
- 1.Make sure you have a Priceline VIP account (required to submit a claim). Sign up free at priceline.com if needed
- 2.Go to Priceline Best Price Guarantee, enter your email and trip number
- 3.Upload a screenshot and link to the lower price found on Priceline, then submit the claim
03Claim through the right channel
When the price drops, we tell you the savings and the Priceline steps to claim it, so you never contact Southwest Airlines when you should be contacting Priceline.
Price Watch is part of Plot Pro.
Questions
Southwest Airlines via Priceline: price drop FAQ
Common questions about claiming a price drop on Southwest Airlines when booked through Priceline.
Contact Priceline, not Southwest Airlines. When you book through a travel booking site, that site holds your ticket and owns your reservation. Southwest Airlines cannot process refunds or changes on a ticket issued by Priceline. Doing so can wipe out the value left on your original ticket. We have documented 4 verified methods on this page.
No. The US federal 24-hour cancellation rule applies to tickets purchased directly from the airline, not through booking sites like Priceline. Priceline does offer its own 24-hour cancellation window on qualifying flights. This is a voluntary policy rather than a federal right, but it works the same way in practice: cancel, get a full refund, rebook at the lower fare.
Always contact Priceline. Your ticket was issued by Priceline, not the airline. If you contact Southwest Airlines directly to request a change or cancellation, the airline may handle it in a way that wipes out the value left on your original ticket. That is a common and expensive mistake. All changes must go through Priceline's website, app, or support line.
Inside Priceline's cancellation window, you typically receive a full cash refund to your original payment method. Outside that window, any fare difference is usually issued as a travel credit or Priceline rewards (such as OneKeyCash for Expedia), not cash. See the specific methods above for payout details.
Plot watches your Southwest Airlines fare continuously after you forward your confirmation email to plans@plot.travel. When the price drops, we send the exact savings amount and step-by-step instructions specific to Priceline's process, including the reminder to contact Priceline, not Southwest Airlines. Price Watch is part of Plot Pro.
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More guides
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Booked directly with Southwest Airlines? See the direct booking guide
Browse all price drop guides · Last verified June 2026